FAQ

When will I receive my box?

We aim to process orders within 2-3 working days of receiving them apart from Ultimate subscription boxes which are shipped in the first week of each month (see below)   All of our UK boxes are sent via Royal Mail 48 so normally take a further 2-3 days to arrive (normally up to 5 days total from placing the order).

International orders are shipped by airmail and normally take a further 5-10 days to arrive.

We do not use a tracked service to keep postage costs as low as possible.

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Subscription Box Information

I just signed up for an Ultimate subscription or pre pay box. Will I receive this month’s box?

Great, we’re so glad you joined us!  Your order is for next month’s box and will be shipped in the first week of next month. But don’t worry if you can’t wait and want this month’s box  (subject to availability), please contact us.

To guarantee receiving next month’s Ultimate box please place your order before 12am midnight on the 1st of the month. Ultimate boxes are shipped in the first week of every month.

When do i get billed for my subscription box?

On completion of your order the relevant payment will be taken immediately from your credit or debit card to pay for the first box.

Your following payments will be taken on the same date each week, fortnight or month (depending on your subscription plan) until you cancel from your nominated payment card.  If you would like your payment date to be changed, please contact us.

How do I change my payment card details for my subscription?

To update your card details, login to My Account at the top of the website. Under My Subscriptions, click on change payment method and update your card details.  

Can i choose the contents of my box?

No that would spoil the lovely surprise. It’s like having your birthday every month!  We source the best and most exciting vegan products and choose a varied selection for each box. We also have a range of gift boxes to suit different taste buds.

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I’m going on holiday, can I pause my subscription?

Please contact us and we can either send your box later in the month or pause the subscription until your date of return.

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Delivery information

Can I have my box sent to my work or other address?

Yes, if you would prefer your box to be sent to a different address please indicate this in the delivery address section at checkout.

How do I change my delivery address?

To change your delivery address login to My Account and update your details.  This will not update orders already paid for so if you have a processing order (original or subscription renewal)  please also contact us to make us aware of this address change.

What does delivery cost?

We aim to keep shipping costs as low as possible, which is why we don’t use a tracked / courier service.

For shipping costs see our delivery page.

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How do I cancel?

You can cancel your subscription at any time by logging into your account at the top of the website. Please note cancelling the subscription will stop any further payments from being taken but will not cancel processing orders which have already been paid for.

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Can I order a box as a gift?

Yes, our 3, 6 and 12 month prepay options on the Ultimate Vegan Tuck Box make the perfect gift! You can also choose from our gift boxes. Enter your friend’s details in the shipping section of the checkout to have it sent direct. All single and gift boxes come in a bag so that your friend has a lovely surprise. Our Ultimate boxes, including pre pays and letterboxes don’t come in a gift bag, unless you leave a gift message so please contact us if you would like this option.  

Leave us your message by ticking the ‘is this a gift’ box at checkout and we will include a free hand written gift card in the box.

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How do I pay?

When you have added the product you want to your cart please go to our secure payment checkout.  For one off orders you can pay via PayPal or PayPal express or with either a credit or debit card. Please note that if you pay using PayPal express you won’t see the full checkout options to add a gift message, order notes or ship to a different address.

We accept MasterCard, Visa, Maestro and JCB. If you have created an account you will only need to fill in your card details once as your details will be remembered next time you shop with us.

Payment for subscription boxes is by credit or debit card only using our secure payment processor Stripe.

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I’m an International Customer

Will I Incur Any Extra Charges?

Parcels despatched to countries outside the EU may incur customs charges on delivery in addition to the cost of the items. The recipient is responsible for paying any customs charges that are due.

What Currency Do You Use?

Our prices are given in British pound sterling. We can accept payments in all currencies but please check the exchange rate before placing your order.

What countries do you deliver to?

We ship internationally to Europe, North America, Australia and New Zealand.  

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Do you have a loyalty scheme?

Subscribe to our monthly Ultimate box and on your 6th box renewal we’ll give you 400 Vegan Tuck points. Each point is worth 1 pence so we’ll give you £4 to spend on one of our single boxes so that you can top up your snacks or buy a gift for a loved one.

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Help! Something has gone wrong

We work hard to make sure that your box reaches you in good condition. But in the unlikely event that you have a problem, please see the FAQs below or contact us

My box hasn’t been delivered

UK orders
If your box is being sent to a UK address then it will normally arrive within one week of receiving the email confirmation that your order is complete. If you have not received your box please contact us no later than 10 days after it was shipped.

To avoid charging high shipping costs we do not use a tracked service, We can, however, check for delivery confirmation using the parcel barcode.

If Royal Mail are unable to deliver your parcel it will be returned to your local sorting office for you to arrange delivery or re-collection. They will keep it for 18 days and return it to us if it is not collected. We can re-send a returned parcel once or issue a refund, but we are unable to offer a refund for the postage for any parcels returned to us.

International orders
If your box is being sent to a non UK address it will normally arrive within 10 working days of receiving email confirmation that your order is complete. However, international orders can take up to 4 weeks, and delays can be caused by customs.

If you were not in when they tried to deliver, it will have been taken to your local sorting office. So please check at your local sorting office first. If it is still missing please contact us. We are unable to re-send parcels to international customers due to postage costs but will offer a refund for the goods minus the postage for any parcels returned to us.

To avoid charging high shipping costs we do not use a tracked service, so we are unable to provide a tracking number for your order.

There are damaged products in my box

It’s important to us that you are happy with your order so please check the products on the day of receipt. If you do find a damaged product please notify us immediately. Please also provide photographs of any damage. We will only replace or refund you for defective products if notified of any damage or defects on the day of receipt.

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Are your products 100% vegan?

Vegan Tuck Box was founded by two passionate long term vegans with an aim to make it easier for everyone to go vegan. The company is 100% vegan and always will be. All of the products that we include in our boxes are suitable for vegans.

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Are your products suitable for people with allergies?

The products in our boxes may not be suitable for people with allergies.  If you have an allergy please always check the allergy advice on the individual packaging.

Currently we are unable to provide bespoke boxes.

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How eco friendly is your business?

Going vegan is the best thing that anyone can do to help the environment.
We care about protecting the planet so we use brown unbleached, recycled cardboard for our boxes.The boxes can also be recycled so please do so. Packaging is kept to a minimum, but any that we use is also made from recycled materials and / or can be composted.

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How can I contact you?

We are always happy to hear from our customers. You can get in touch using our enquiry form or alternatively email enquiries@vegantuckbox.co.uk

As an online service we can best help customers via email so we don’t have phone support.  Please don’t think that means we don’t care- our customers are important to us and we respond to queries asap.

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I’m a social influencer and I would like to work with you

If you are a vegan social influencer and would like to work with us, please send your details including links to your social media channels to kelly@vegantuckbox.co.uk and we will let you know about any opportunities to collaborate.

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I have a vegan product that I would like to feature in your box

Great! We’re always looking for new brands to feature in our boxes. Please send more information to enquiries@vegantuckbox.co.uk and we will be in touch.

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