FAQ

What is Vegan Tuck Box?

Vegan Tuck Box is a monthly vegan food subscription box service. Each and every month, the team at Vegan Tuck Box scour the planet for the most exciting, unique and tasty vegan snacks and treats to create fun and interesting snack boxes for you to order online.

Choose from our Letterboxes or Ultimate subscription boxes or try one of our single boxes.

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What will be in my box?

Your Vegan Tuck Box will contain a surprise selection of vegan snacks and treats. These will be a mixture of sweet and savoury foods such as chocolate, crisps, snack bars, sweets, raw products, baked goods and much more. We also like to include the occasional cooking item such as stir fry kits, sauces and mixes – easy things to prepare. We source new, exciting and unique vegan food that is hard to find in the shops. The selection in the Ultimate subscription box changes each month.

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Do I need to take out a subscription?

No, you can choose from one of our single boxes if you prefer. Healthy, indulgent, sweet and savoury: our huge range will satisfy anyone’s taste buds.

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When can I expect my delivery?

You will receive an email when your order has been shipped.

Subscription box orders

Monthly subscription boxes and pre pays will be despatched within the first week of the month, using 2nd class Royal Mail or airmail for international customers.

To receive the next box you need to sign up before 12 am (Midnight) on the 1st of the month.

If you order within the first week of the month and would like to bring your subscription forward so that you receive this month’s box (subject to availability), please contact us.

Letterbox subscription boxes are despatched within 3 working days using 2nd class Royal Mail or airmail for international customers.

Single boxes

Your order will be despatched within 3 working days by 2nd class Royal Mail, which normally takes 2 working days but can take longer.  International orders will be sent by airmail and usually take between 5-10 working days, though it may take longer particularly within countries outside the EU where parcels may be delayed by customs.

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How do I cancel?

You can cancel your subscription by logging in to My Account or by emailing us to let us know you wish to cancel. If payment has already been taken for that month then your box will be despatched, but any further orders will be cancelled.

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How do I change my payment card details for my subscription?

To update your card details, login to My Account at the top of the website. Under My Subscriptions, click on change payment method and update your card details.

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Can I order a box as a gift?

Yes, our 3, 6 and 12 month prepay options on the Ultimate Vegan Tuck Box make the perfect gift! You can also choose from our single boxes. Enter your friend’s details in the shipping section of the checkout to have it sent direct.

Leave us your message and we will include a free gift card in the box.

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Can I have my box sent to my work or other address?

Yes, if you would prefer your box to be sent to a different address please indicate this in the delivery address section on the order form.

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How do I pay?

When you have added the product you want to your cart please go to checkout. You can pay via PayPal or PayPal express or with either a credit or debit card. Please note that if you pay using PayPal express you won’t see the checkout options to add a gift message.

If paying by card you will be asked to fill in your card details. We accept MasterCard, Visa, Maestro and JCB. If you have created an account you will only need to fill in your card details once as your details will be remembered next time you shop with us.

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What Currency Do You Use?

Our prices are given in British pound sterling. We can accept payments in all currencies but please check the exchange rate before placing your order.

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I’m an International Customer – Will I Incur Any Extra Charges?

Customs charges

Parcels despatched to countries outside the EU may incur customs charges on delivery in addition to the cost of the items. The recipient is responsible for paying any customs charges that are due.

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Is my payment secure?

Yes. This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit / debit card number and/or contact information), that information is encrypted and is protected with 128 bit encryption software over an SSL connection. While on a secure page, such as our shopping cart checkout forms, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer is displayed as locked.

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When is payment taken?

On completion of your order the relevant payment will be taken immediately from your credit or debit card.

If you take out a subscription your first payment is taken when you place your order. Your following payments will be taken on the same date each week, fortnight or month (depending on your subscription plan) until you cancel your subscription, which you can do by logging in to My Account or contacting us. If you would like your payment date to be changed, please contact us.

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What do I do if my box isn’t delivered?

UK orders

If your order does not arrive within 5 working days of receiving email confirmation that your order is complete, please check at your local sorting office to see if it has been returned there, and contact us if it is still missing.

Royal Mail will keep the parcel for 18 days then return it to us.  We can re-send a returned parcel or issue a refund, but we are unable to offer a refund for the postage for any parcels returned to us.

To keep shipping costs down we do not use a tracked service, so we are unable to provide a tracking number for your order

International orders

If your order does not arrive within 10 working days of receiving email confirmation that your order is complete, please check at your local sorting office to see if it has been returned there, and contact us if it is still missing.  We are unable to re-send parcels to international customers due to postage costs but will offer a refund for the goods minus the postage for any parcels returned to us.

To keep shipping costs down we do not use a tracked service, so we are unable to provide a tracking number for your order

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What does delivery cost?

Please see our delivery charges page.

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What countries do you deliver to?

We ship worldwide. Currently we’ve added the countries we have had demand for so if you’re unable to checkout, please contact us to let us know where you live and we’ll make sure your country is added to our destination list.

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How do I change my delivery address?

To change your delivery address just login to My Account and update your details.

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Can I change the date of my delivery if I go on holiday?

Yes, please contact us to let us know when you would like your box to be despatched. We can only despatch boxes after your renewal payment has been processed. The boxes are delivered by second class mail so we cannot guarantee a specific delivery date.

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Am I able to return items?

You may cancel your order up to 7 days after receiving the goods. If you wish to cancel your order please contact us to arrange return of the product. If the goods have already been dispatched and the return is for reasons other than faulty / incorrect goods then you must cover the cost of returning the goods to us. Products must be returned by Royal Mail unopened and undamaged in the original packaging. We only accept return of the whole Vegan Tuck Box and not individual products unless they are faulty.

If returned goods are lost in the post, you must agree to our reasonable requirements for tracking the delivery (such as showing us the proof of posting) before we can give you a refund.

If the goods are faulty or defective please contact us.

Any refund due will be credited to the original card of purchase within 30 days of us receiving the goods.

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The products in my box arrived damaged, what do I do?

You must inspect the products on day of receipt and notify us the same day of any defects. We will replace or refund you for defective products if notified of any damage or defects on the day of receipt.

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How can I contact you?

You can fill out our enquiry form or alternatively email enquiries@vegantuckbox.co.uk

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When will I receive a response?

If you have placed an order you will automatically be notified that your order has been received. You will then be notified by email when your order is being processed and has been completed.

We will endeavour to answer all email enquiries within 2-3 days.

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Are your products 100% vegan?

Yes we are a vegan company and all of our products are suitable for vegans.

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Are your products suitable for people with allergies?

Our boxes and products may not be suitable for people with allergies, as they may contain minute traces of allergens so please always check the allergy advice on packaging if you have allergies.

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How eco-friendly is your business?

Vegan products are far more eco-friendly than those made from animal products.

The box is made from 100% recycled material. Any packing material is made from non-food renewable resources and is 100% biodegradable. The postcards are printed on FSC (Forest Stewardship Council) paper and printed with vegetable inks. Our packaging is kept to a minimum and can all be recycled. Our premises are powered by solar panels.

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Is my box recyclable?

The box is made from 100% recycled material and can be recycled itself – please do so! The product packaging in the box may or may not be recyclable.

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What are your terms and conditions?

What is your privacy policy?